The Office Connection • April 17, 2019

Date and Time

Wednesday, April 17, 2019, 8:30-4:00


City of Boca Raton Fire Rescue Administration Building
6500 North Congress Ave., Boca Raton, FL 33487

Conference Sessions

Don’t HAVE a good day – MAKE a good day! … Choosing positivity in everyday life

Jennifer Pustizzi

Session Description:
The unhappy customer, the challenging co-worker, the needy relative, the good ‘ole media…we are bombarded with personal interactions and situations that challenge our ability to stay positive at work and in our personal lives every single day. Aren’t you tired of being a “victim” of these circumstances? Don’t you want to keep the negativity out? You CAN and it all begins with YOU! Choosing to be positive is a mindset. It is about being pro-active and not reactive with our thoughts, words and behaviors. This session will help you realize that you have the power to bring more positivity into your life by being conscious of your own actions and the choices you make. Get ready to walk away with strategies that will empower you to be more positive on a daily basis.

Learning Objectives:

  • Maintain an optimistic and solution-minded attitude when challenged
  • Apply positive thoughts and language when responding to negative situations

Confronting Clutter… How to get Organized and Stay Organized

Maria Pearson

Session Description:
Are you using the “pilot system”? Pile it here, pile it there, pile it everywhere! It’s time to take charge of your piles. This session will provide organizational skills and techniques for minimizing the clutter in your life, both personally and professionally. It will help you assess where you are as well as where you want to be with your life goals. By using the knowledge gained in the workshop, you will develop a clear and easy strategy for a more rewarding life!

Learning Objectives:

  • Identify what is cluttering your personal and professional lives
  • Explain the twenty rules for organizing your life
  • Use a five-step process to develop a strategy to de-clutter and free up space and time

Keeping Your Doors Open… Secrets to Career Mobility

Ronnie Glotzbach

Session Description:
Whether you are just starting your career, have been working for some time now, or are looking at your retirement horizon, you have strengths you can bring to any governmental agency. If you think it is WHO you know that gets you ahead, then get to know them! It is time for you to become one of those people who is noticed for WHAT they know. Discover the secrets to career mobility, learn the latest trends in informational interviewing, and acquire practical skills that will help you take a second look at your career.

Learning Objectives:

  • Discover the seven tips for career resilience
  • Explore ways to develop and maintain a network
  • Gain insight to informational interviewing and the value it brings
  • Use the five components of the one-minute self-commercial

Surviving the Problem Person … How to Deal with Difficult People

Kimberly Devlin

Session Description:
Let’s not name names. You know who we are talking about… The ones who challenge everything you say. Those who never have a good day – ever. Control freaks, perfectionists, passive aggressive people, and others. Wait, could that be us…maybe? We will look at both sides of the coin in this session—determine how our actions might be creating challenges and also explore strategies that minimize and manage the bad behaviors others bring. Specifically, we will:

Learning Objectives:

  • Identify underlying reasons people are difficult
  • Reframe challenging situations to effectively manage them
  • Practice self-care—to be kind to yourself and to reduce second-hand stress in your environment

Note: Each session will be 1 hour and 15 minutes in duration and participants will attend all four sessions.


The registration fee of $159 includes course materials, continental breakfast, lunch, parking and a Certificate of Completion. Advance registration is required. Registration deadline is April 3. A check, purchase order, or credit card payment is necessary to guarantee registration. This program fills up quickly and there is limited seating available to we urge you to register early. Requests for refunds must be submitted in writing and received no later than two weeks prior to the conference. In those cases, the registration fee less a $75 administrative charge will be refunded. No requests for refunds will be honored after that date, but substitutions are allowed. Non-attendance does not constitute a withdrawal or refund request.